Standard turnaround time is 5-7 working days from design approval. For urgent projects, we offer a 48-hour rush service at an additional cost. Timeline may vary depending on project complexity and order volume. We'll provide an accurate timeframe when you request your quote.

We offer both options! You can provide your own design files (AI, EPS, PDF, or high-resolution images), or our in-house design team can create a bespoke design for you. We include a free design consultation with every order to ensure your vision comes to life perfectly.

No. Laser engraving is a permanent process that removes or alters the surface of the material. Unlike printing or painting, the engraving won't fade, peel, or wear off. Your design will last for decades with proper care, making it perfect for awards, memorials, and heirloom pieces.

Yes! Our advanced laser technology can reproduce photographs, logos, and intricate artwork with impressive detail. We convert your images into engravable formats and can create stunning photo engravings on suitable materials like wood, slate, and certain metals. High-resolution source images work best.

There is no minimum order quantity—we're happy to engrave a single item or handle bulk orders of hundreds. Whether you need one personalised gift or corporate awards for an entire team, we provide the same quality and attention to detail.

Yes, we ship both locally and internationally. All parts are carefully packaged to protect against damage during transit. Shipping options and estimated delivery times will be provided when your order is confirmed. We also offer pickup for local clients if preferred.